Frequently Asked Questions

Registration
Exhibit Hall
Payment
Cancellation
Media
Travel, Accommodations and Transportation

Registration

When does Registration Open?
Online registration for attendees and exhibitors will open on Monday, March 14, 2016.

Payment Options

  • Credit Card: (American Express, Discovery, Visa, Master Card)
  • Check: Please make your check payable to "Points of Light" and be sure to reference "Conference 2016" on the memo line to ensure accurate processing. Please mail checks to 600 Means Street Suite 210 Atlanta, GA 30318. There is a $50 fee for all returned checks. Your attendee status will be considered "pending" until payment is received and processed.

Where will the 2016 Conference on Volunteering and Service be held?
Cobo Center
1 Washington Blvd.
Detroit, MI 48226
313-877-8777
http://www.cobocenter.com/

How much does it cost to attend?
Registration costs start as low as $250 and vary by registrant type. For a full list of registration fees, please view our pricing chart. The general sessions, workshops, forums, exhibits, service project, etc., are included in the basic pricing. Some sessions have additional fees that will be noted in the Itinerary Builder within the registration process.

Can I obtain CVA credit for conference?
With more than 11 learning tracks and hundreds of workshops, Conference offers many topics related to volunteer resources management to help meet the requirements for renewing the Certified in Volunteer Administration (CVA) credential.

One Professional Development Unit (PDU) is awarded for each 50-60 minute session or contact hour in topics related to volunteer resources management. For more details about the CVA program and renewal requirements, visit www.CVAcert.org or email info@CVAcert.org.

Under which registration category and subcategory should I register?
Read this quick overview before you start the registration process to ensure you register under the correct category and subcategory, which determines your registration rate.

Registration Categories:

  • Conference Attendee: The majority of registrants will fall into this category.
  • Conference Volunteer: Each year Conference volunteers are needed to help with tasks such as stuffing Conference bags, greeting attendees and helping with registration. Conference volunteers sign up for at least one four-hour volunteer shift. In exchange for their service, they receive a discounted registration rate. Conference volunteers have the same access to Conference events as other attendees. If you register as a Conference Volunteer you will be required to sign up for a four-hour volunteer shift before completing your registration. Anyone can sign up for a four-hour Conference volunteer shift to receive a discounted registration. Volunteer shifts are limited and are first come, first served.
  • Conference Sponsors: If you are part of an organization that is sponsoring Conference, please register as a Conference Sponsor. Conference Sponsors have access to all sessions and plenaries.
  • Volunteer Only: Each year Conference volunteers are needed to help with tasks such as stuffing Conference bags, greeting attendees and helping with registration. If you are interested in volunteering at Conference you can register as a Volunteer Only for no charge. However, you will NOT have access to any sessions or plenaries.
  • Accepted Speakers: If you have been accepted by the Conference planning team to present a session during one of the five workshop blocks at Conference, please follow the instructions in the Presenter Resource Center to register. If you submitted a proposal and did not receive a confirmation email about the status of you proposal, please contact us.

NOTE: Once you select your registration category you will be prompted to select a subcategory.

Registration Subcategories:

  • Points of Light Member - Points of Light has several membership programs for organizations: HandsOn Network Affiliates, AmeriCorps Alums, Corporate Service Council and nonprofit and government members. If you believe your organization or company is already a member of one of these programs or if you would like more information about becoming a member, please contact us at the corresponding email address. For HandsOn Network Affiliate membership inquiries, contact membership@handsonnetwork.org. For Corporate Service Council membership inquiries, contact corporateinstitute@pointsoflight.org. For Nonprofit/Government membership inquiries, contact training@pointsoflight.org.
  • CNCS Grantee or Project - Corporation for National and Community Service grantees and projects include:
    • AmeriCorps state and national program/host site
    • AmeriCorps VISTA programs/host sites
    • CNCS staff
    • Martin Luther King, Jr. Day grantees
    • Senior Corps programs
    • Social Innovation Fund grantees/sub-grantees
    • State commissions
    • 9/11 grantees
  • Nonmember: National Service Member - This subcategory includes:
    • Current serving AmeriCorps state and national members
    • Current serving AmeriCorps National Civilian Community Corps members
    • Current AmeriCorps VISTA members
    • Current FEMA Corps members
    • Current Senior Corps volunteers
  • Nonmember: Business - This subcategory is for Conference attendees who are not Points of Light Members and are representing businesses or corporations.
  • Nonmember: Nonprofit - This subcategory is for Conference attendees who are not Points of Light Members and are representing nonprofit organizations.
  • Nonmember: Foundation - This subcategory is for Conference attendees who are not Points of Light Members and are representing foundations.
  • Nonmember: Education - This subcategory is for Conference attendees who are not Points of Light Members and are representing K-12 schools, colleges or universities. Students also fall into this subcategory. If you are a current student you may qualify for a discount. Please scan a copy of your student ID and email it to polregistration@helmsbriscoe.com for a discount code.
  • Nonmember: Government - This subcategory is for Conference attendees who are not Points of Light Members and are representing government organizations.
  • Nonmember: Faith-based - This subcategory is for Conference attendees who are not Points of Light Members and are representing faith-based organizations.

Are registrants allowed to bring guests?
Registered attendees are welcome to bring a guest for an extra fee. Guest registration is available to any spouse or partner of a registered attendee. Guest participation, however, is limited. Workshops are open to registrants only. Co-workers and/or business partners are not considered guests and should register as attendees. Please register your guest(s) when you register for Conference.

Conference Dates
Monday, June 27 - Wednesday, June 29, 2016

Cut off Dates for Pricing
Early Bird May 6, 2016 at 11:59 p.m. ET
Regular June 25, 2016 at 11:59 p.m. ET
Onsite Begins June 26, 2016

Pricing
Click here for the 2016 Conference on Volunteering and Service registration fees.

  • Registration Categories
  • Conference Volunteer: You get a discounted rate if you sign up to volunteer for a 4 hour shift. You sign up once you register. All volunteer shifts are first come, first serve through registration. You also MUST select a volunteer shift in order to proceed with your registration.
  • To qualify for the student fee students must present a valid student ID at the registration kiosk when they check in. To qualify for the National Service (current AmeriCorps, current Senior Corps or AmeriCorps VISTA) registration fee, members must wear their National Service uniform or present a valid ID. If a valid ID is not produced, or you are not wearing your National Service uniform, the applicable on-site registration fee will be charged.

Group Discounts: If you are interested in discounted group registration ratesplease email events@pointsoflight.org.

Audience

  • Anyone who believes in putting needs of others first through the giving of their time, talent and voice.
  • Anyone who lives to give, stands up to serve and lights the way for others.
  • Anyone who believes that it doesn't take a lot of power to make a difference in the lives of others.
  • Anyone who wants to grow as a person, affirm their purpose and take the next step in making a difference in the lives of others.

Age Limitations
Children under the age of 18 must be escorted by a parent or guardian.

Contact

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Exhibit Hall

We will have an onsite exhibit hall. Conference attendees are interested in the latest education, communication, recognition and consulting tools and techniques to support and enhance their volunteer programs and civic engagement. Past exhibitors have included:

  • Civic organizations
  • Community-based organizations
  • Computer software companies
  • Education-based companies
  • Government agencies and organizations
  • Professional development and training companies
  • Promotions and gift companies
  • Publishers of educational and youth-focused materials
  • Service-learning organizations
  • Companies providing youth-oriented products and services

Exhibitor registration is open. Click here for more information on exhibit hall opportunities or email exhibit@volunteeringandservice.org.

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Payment

Where can I get a completed W-9 form?
For organizations that need a W-9 form to process payment, download a completed W-9 form.

Payment Options

  • Credit Card: (American Express, Discovery, Visa, Master Card)
  • Check: Please make your check payable to "Points of Light" and be sure to reference "Conference 2016" on the memo line to ensure accurate processing. Please mail checks to 600 Means Street Suite 210 Atlanta, GA 30318. There is a $50 fee for all returned checks. Your attendee status will be considered "pending" until payment is received and processed.
  • Purchase Order: Mailing address for PURCHASE ORDERS should go to 600 Means Street Suite 210 Atlanta, GA 30318. In order to attendee the Conference you must be fully paid and in "active" status. Payments must be received before you can be admitted into Conference.

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Cancellation

What is your cancellation policy?
All requests for cancellations and refunds must be made in writing and emailed to polregistration@helmsbriscoe.com with "Cancellation Request" or "Refund Request" in the subject line. The date of the cancellation will be the date the email is sent. It is the responsibility of the registrant to confirm receipt of cancellation.

There is a $100 processing fee for all cancellations. No refunds will be issued for registrations cancelled or created after 11:59 p.m. ET on Tuesday May 24, 2016. Credit card refunds will be issued at the time of cancellation approval by the Conference team. Check refunds will be issued within 60 days of the cancellation request.

I have already registered, but I can no longer attend. Can one of my colleagues attend in my place?
Substitutions will be honored until 5 p.m. ET Wednesday, June 1, 2016. In order to process a substitution, the original registration must be paid in full and should not be cancelled. Payment method changes will not be honored. Please email polregistration@helmsbriscoe.com to make a substitution.

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Media

When will media registration open?
Media Registration is open. If you have any questions please contact Amber Gowen at agowen@pointsoflight.org.

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Travel, Accommodations and Transportation

Conference rates are available when you complete your registration, you will be prompted to reserve your room in advance. June 1, 2016 is the cutoff date to reserve hotels at the discounted rates.

Conference Hotels

  • Detroit Marriott at the Renaissance Center (Headquarter Hotel)
    Single and Double occupancy $189.00 + 6% state tax + 9% Occupancy tax = $217.35 per night
    Address: 400 Renaissance Dr W, Detroit, MI 48243
    Distance from Cobo Convention Center: 1/ 2 mile
    Driving - 3 min without traffic - 5 with traffic
    Walking - 10 min

  • Courtyard Marriott Detroit Downtown
    Single and Double occupancy $159.00+ 6% state tax + 9% Occupancy tax = $182.85 per night
    Address: 333 E Jefferson Ave, Detroit, MI 48226
    Distance from Cobo Convention Center: 1/ 2 mile
    Driving - 2 min without traffic - 3 with traffic
    Walking - 10 min or less

  • The Westin Book Cadillac Detroit
    SOLD OUT
    Address: 1114 Washington Blvd, Detroit, MI 48226
    Distance from Cobo Convention Center: 1/3 mile
    Driving - 2 min without traffic - 5 with traffic
    Walking - 7 min

  • Crowne Plaza Detroit Downtown Riverfront
    (Across from Cobo Convention Center)
    SOLD OUT
    Address: 2 Washington Blvd, Detroit, MI 48226
    Distance from Cobo Convention Center: 0 mile
    Driving - 0
    Walking - 1 min

  • DoubleTree by Hilton Detroit Downtown - Fort Shelby
    SOLD OUT
    Address: 525 W Lafayette Blvd, Detroit, MI 48226
    Distance from Cobo Convention Center: 1/3 mile
    Driving 2 min without traffic - 4 with traffic
    Walking - 6 min

Approximately four weeks before the conference starts, attendees will be able to call the hotel directly to get their reservations numbers or make alterations directly with the hotel.

GOVERNMENT RATED ROOMS are LIMITED AND OFFERED ON A FIRST COME FIRST SERVE BASIS. Registrations that reserve a government rated room must show proof upon check in to the front desk.

If there is a question that you can't answer or they have a very specific question about a session you can tell them to email the below email address. You can also email the question for them.
conference@volunteeringandservice.org.

Transportation to Detroit

Detroit Metropolitan Airport - Taxi Rate from the Detroit Metropolitan Airport to: COBO CENTER: $43.00

Driving Directions to Downtown Detroit

  • FROM THE WEST (GRAND RAPIDS) Take I-96 east to the Lodge Freeway (M-10) south toward downtown. Continue south and M-10 ends in downtown Detroit on Jefferson Avenue heading east
  • FROM THE NORTH (FLINT) Take I-75 south to I-375 south toward downtown. Continue south on I-375 until it ends in downtown Detroit on Jefferson Avenue heading west.
  • FROM THE EAST (PORT HURON) Take I-94 west to I-75 south. Then take I-375 south toward downtown. Continue south on I-375 and it ends in downtown Detroit on Jefferson Avenue heading west.
  • FROM THE SOUTH (MONROE/OHIO) Take I-75 north to the Lodge Freeway (M-10) south toward downtown. Continue south and M-10 ends in downtown Detroit on Jefferson Avenue heading east.

Transportation to the Cobo Center

Shuttle service will not be available for the 2016 conference. Please utilize the Detroit People Mover, light rail system.

Detroit People Mover

The Detroit People Mover is an automated light rail system operating on an elevated track in downtown Detroit’s Business District. The shuttle-style circulator service has 13 stations, placing you steps away from sporting and entertainment venues, restaurants, lodging and landmarks. Fare 75 cents.

Hours

Mon.-Thu. 6:30 a.m.-midnight, Fri. 6:30 a.m.-2 a.m., Sat. 9 a.m.-2 a.m., Sun. noon-midnight.

Weather

June 2016 Summary

Average High Temps 60 to 80° F
Average Low Temps 40 to 60° F

For more information about Detroit, please visit http://www.meetdetroit.com/

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